Dear Travelers,

We are delighted that you have chosen ENTOPIA PROJECT for your excursion, an alternative tourism company offering unique experiences that highlight the beauty, culture, and heritage of Greece. To ensure your experience with ENTOPIA PROJECT is both enjoyable and safe, we have established certain General Terms and Conditions that you should consider before making a reservation and participating in our activities. Registering for and participating in ENTOPIA PROJECT excursions implies your unconditional acceptance of these Terms. Please read them carefully and contact us if you have any questions or concerns.

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General Terms for Participation in Outdoor Activities in Greece

General Information
We make every effort to ensure the safety and well-being of all participants during outdoor activities. However, despite strict safety protocols, the use of state-of-the-art equipment, and selection of the safest routes, outdoor activities inherently carry risks of accidents or even death. Participation requires awareness and acceptance of these risks, for which ENTOPIA PROJECT accepts no liability. Additionally, we are not responsible for injuries or fatalities caused by natural disasters.

Participants acknowledge and understand the risks involved and accept personal responsibility for their own safety.

For this reason, we strongly recommend that each participant obtains their own travel insurance that includes coverage for outdoor activities. Please note that ENTOPIA PROJECT does not provide travel insurance, but only liability insurance.

Each traveler is responsible for securing their own travel insurance with adequate coverage.

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Participants declare that they are in good physical and mental health. In the event of any medical conditions (e.g. allergies, endocrine, cardiac, respiratory, orthopedic issues, or pregnancy) that may affect their participation, they must communicate this in writing via email to info@entopiaproject.gr, with full respect for medical confidentiality. If deemed necessary, approval from a relevant medical professional may be requested to confirm eligibility for participation.

The trip leader reserves the right to exclude any participant whose physical or mental condition may endanger themselves or others, or who does not meet the excursion requirements.

The trip leader may also remove any participant behaving in an antisocial manner or posing a danger to themselves or others. In such cases, no refund or compensation will be provided.

ENTOPIA PROJECT reserves the right to exclude participants who arrive more than 15 minutes late at the meeting point. In such cases, no refunds or compensation will be made, and the participant may be responsible for any additional costs incurred (e.g., transport back to the starting point).

Participants are responsible for the care of the equipment and transport vehicles (buses, vans, etc.) provided during excursions. Any damage caused by negligence will be the participant’s financial responsibility.

Minors under 18 may only participate under the supervision and with written consent of a parent or guardian, meeting age requirements and complying with these Terms.

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Cancellation Policy

Cancellations must be communicated via email to info@entopiaproject.gr or by phone at +306978788183.

Cancellation policies vary by trip and are detailed in each excursion description or communicated directly by the ENTOPIA PROJECT team.

ENTOPIA PROJECT is not responsible for flight cancellations or any costs arising from early withdrawal or changes to the program.

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Program Changes

The company reserves the right to modify or partially cancel the excursion’s destination, program, or activities due to weather, technical issues, emergencies, or other uncontrollable factors, including extraordinary governmental measures. In such cases, the program will be adjusted accordingly and the excursion will be considered completed without entitlement to compensation.

If rescheduling is not possible and the excursion is canceled, a full refund will be issued.

Any participant-initiated changes (e.g., number of participants) are treated as cancellations and subject to the cancellation policy.

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Insurance

ENTOPIA PROJECT holds the legally required liability insurance (Policy Number: 2227122993, Insurer: YDROGIOS S.A.).

However, ENTOPIA PROJECT does not provide travel insurance. It is each participant’s responsibility to obtain their own travel insurance that covers outdoor activities.

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Personal Data Protection

ENTOPIA PROJECT complies with GDPR and national data protection laws. Personal data is collected solely for reservation and service provision purposes and processed securely.

Participants have rights regarding their personal data, including access, correction, objection, withdrawal of consent, and deletion, as per GDPR.

For questions or exercising these rights, please contact info@entopiaproject.gr. Complaints can be filed with the Hellenic Data Protection Authority.

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Other Terms

ENTOPIA PROJECT reserves the right to update these Terms without prior notice but will inform participants accordingly.

Greek law governs these Terms. Any disputes will be resolved amicably or by the courts of Thessaloniki, Greece.